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Merchant Card Service™ Established in 1998 Support personnel image for Merchant Card Service

 

 

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Merchant Card Service, Inc.
All Rights Reserved. MCS is an
Agent Office with Merchant Card Internationl a registered ISO/MSP of Chase Paymentech Solutions LLC

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This page was update:
November 2, 2007 1:25 AM

 
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Merchant Card Service - Resources - Chase Help Desk Phone Numbers

Function Contact Name Phone
E-Mail Address
General Information Customer Service. FDMS Merchant and ISO Customer Service (24x7) 877.335.4272 None

Chargeback/Retrieval Information (Full Service Strategic Partners)  
Function Contact Name Phone
E-Mail Address
Information on chargeback's and retrieval requests, explanation of chargeback response codes FDMS Chargeback's Customer Service 888.292.2608

None


Technical Help Desk (Full Service & Network Only Partners);

Function

Contact Name

Phone

Email Address

Technical support for merchants utilizing class A certified POS terminals.  Available  24x7, 365 days per year

Merchant Help desk

800-354-8893

Full Service
800-782-1266

Network Only

None

Technical Support for merchants and Strategic Partners utilizing Class A certified POS solutions that communicate via satellite

Advanced Communication Support

866-233-3345

None

Technical support for merchant and strategic partners utilizing the proprietary Hypercom LAN POS solution

Hypercom LAN Support

866-814-2760

None

Advanced Product Support (APS) (Full Service & Network Only Partners)

Technical assistance for merchants and Strategic Partners utilizing our Transaction History and Resource Online.  This department also handles Tandem and ROl password resets

Advanced Product Support

800-254-9556

None

Technical Assistance for merchant and strategic partners utilizing the orbital Virtual terminal, a proprietary Paymentech internet product, for card-not-present merchants

Orbital Support

866-654-1314

Gateway_
Support@
Chasepaymentech

  • HCOM T7 Series:  (800) 533-4920
  • HCOM ICE:  (888) 959-1478
  • TMS #:  (800) 362-9020
  • Vericenter:  (866) 658-9186
  • Nurit #:  (800) 533-4916
  • OMNI 3750E  IP Address:  208.237.46.17  
  • USE ONLY PNS Help Desk #          (800) 354-8893 Secondary #  
  

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